Privacy Policy

Last updated: October 10, 2026

1. Introduction

SnapCoach is operated by Lu'dera Company Limited of Abuja, Federal Capital Territory, Nigeria, referred to in this Privacy Policy as SnapCoach, we, us, or our. This Privacy Policy explains what information we collect when you use the SnapCoach mobile application and website, how we use and share that information, and the rights available to you. By using SnapCoach, you agree to the collection and use of information described here.

2. Scope of this policy

This policy applies to everyone who uses SnapCoach, wherever in the world they are located. SnapCoach is available globally, and we have written this policy to reflect recognized international privacy standards rather than the requirements of a single country. Later sections describe additional rights that apply specifically to residents of particular regions.

3. Information you provide to us

When you create an account, we collect the email address and password you provide, or the basic profile information shared with us if you choose to sign in with Google or Apple instead. You may also provide a display name and other profile details. If you contact support, submit feedback, or report a bug, we collect the content of your message and the email address associated with your account so we can respond to you. If you report an AI generated image, we collect the reason and any details you give, the prompt and settings used to create that image, and the image itself only if you choose to include it.

If you join the SnapCoach waitlist on this website, we collect the email address you provide and use it only to tell you when SnapCoach launches.

4. Your gender

You may choose to tell us your gender when you sign up or later in Edit Profile, as male or female, or you may choose I'd rather not say. This is optional. We use it only to show your profile avatar and to personalise the photo previews created from your prompts, which means it may be included in the request sent to our third party artificial intelligence image processing provider for that purpose. We never use it for advertising, never share it with our advertising partner, and never sell it. You can change it at any time, and it is deleted along with your account.

5. Photos and images you submit

Taking and enhancing your photo is the core purpose of SnapCoach, so this feature is designed with your privacy in mind from the ground up. When you generate a photo preview, enhance a photo you have captured, or edit a photo in Studio, the image is sent from your device to our backend, which forwards it directly to our third party artificial intelligence image processing provider so it can produce the requested result. That result is returned straight to your device. We do not write your photos to a database or file storage at any point, before, during, or after this process, and we do not keep a copy once the request is complete. The only lasting copy of any photo you create is the one saved to your own device's photo gallery, which you control entirely. There are two exceptions. First, each AI generated preview or Studio image is held privately on our servers until your device confirms it has received it, so that a session interrupted by leaving the screen, closing the app, or your device turning off can be recovered, a preview to My Styles and a Studio image to Studio, the next time you open SnapCoach. It is deleted as soon as it reaches your device, and never kept longer than 48 hours. This only ever applies to the AI generated image, which may include your likeness when it is made from a photo you uploaded, and never to the photos you upload or capture yourself. Second, if you report an AI generated image and choose to include the image with your report, that image is stored privately on our servers so our review team can look at it. Including the image is always your choice and is off by default.

6. Information we collect automatically

We automatically collect limited technical information needed to operate SnapCoach reliably and securely, including your device type and operating system version, basic app diagnostics, and records of which features you use and how often, so we can enforce free tier usage limits fairly and detect misuse of the service. To keep free usage to one account per device, the app sends a device integrity check from the device's app store provider, along with your device's app specific identifier. We use these only to confirm the request comes from a genuine copy of the app on a genuine device and to record, in a one way scrambled (hashed) form, which account first used the free allowance or free trial on that device. Our servers also see the internet protocol address your device connects from, as an ordinary consequence of any network request, though we do not use this to build a profile of your physical location.

7. On device processing that never reaches us

Several parts of SnapCoach run entirely on your device and never send anything to our servers. The live camera guide overlay uses on device machine learning to recognize a general pose or shape so it can show you where to stand. This processing happens locally on your phone using your device's own hardware, and the images it analyzes are never transmitted anywhere. If you choose to sign in using your device's fingerprint or face recognition, that biometric authentication is handled entirely by your device's operating system. SnapCoach never receives, transmits, or stores any biometric data. Studio images you have not saved are kept in a private folder on your device, which only SnapCoach can read, until you save or clear them, and they are removed if you delete your account.

8. Camera, photo library, and other permissions

SnapCoach asks for permission to access your camera and photo library so you can take and select photos, and for permission to send notifications if you choose to enable them. Each permission is requested only when it is actually needed for the feature you are using, and you can review or withdraw any permission at any time through your device settings.

9. How we use your information

We use the information described above to operate SnapCoach and provide the features you use, including generating previews and enhancing your photos, maintaining your account, and applying the correct free tier allowance, purchased credits, or subscription entitlement to your requests. We also use it to communicate with you about your account, respond to support requests, send you optional product updates if you opt in, keep the service secure and free of abuse, and comply with applicable law.

10. Artificial intelligence processing and your images

Preview generation and photo enhancement are performed by a third party artificial intelligence image processing provider under contract with us. Your photos are sent to that provider solely to generate the specific result you requested. Under the terms of our agreement with that provider, images submitted through SnapCoach are not used to train its underlying models, and SnapCoach does not use your photos to train any model of our own. SnapCoach is built around the principle that the AI should enhance the real photo you took rather than invent a new one, so your actual likeness, pose, and identity are meant to remain intact throughout this process.

11. How we share your information

We do not sell your personal information. We share information only with the following categories of service providers, each of which is contractually required to handle your information appropriately and only for the purposes described here.

12. Advertising

If you are on SnapCoach's free tier, you may be shown an optional rewarded advertisement in exchange for a free guided session. These advertisements are served by a third party advertising partner, which may use device identifiers to measure and personalize the advertisements it shows you, subject to your device's own advertising controls. Subscribing to SnapCoach removes these advertisements entirely. On devices where your operating system requires it, we will ask for your permission before any cross app tracking identifier is used for advertising purposes.

13. Payments and purchases

All purchases of Credits or subscriptions are processed by the Apple App Store or Google Play, depending on your device. We never see or store your full payment card details. We receive confirmation that a purchase was made and verify it with the relevant app store before granting the entitlement, so that our records of what you have paid for remain accurate.

14. Data retention

We retain your account information for as long as your account remains active, and for a limited period afterward where necessary to comply with legal, tax, or accounting obligations, resolve disputes, or prevent fraud. As explained above, we do not retain your photos on our servers, except an AI generated preview or Studio image held for up to 48 hours until it reaches your device, and an image you choose to include with a report, which we keep until our team has reviewed it and then delete. Held previews, reports and any included images are also deleted if you delete your account. The hashed device record described above is kept even after an account is deleted, because its purpose is to stop the free allowance being claimed again on the same device; it contains no photos and no contact details. You may request deletion of your account and associated data at any time, as described in the Your privacy rights section below.

15. Data security

We apply industry standard safeguards to protect your information, including encrypting data in transit and enforcing row level security on our database so that each account can only access its own information. No method of transmission or storage is completely secure, and we encourage you to use a strong, unique password and to keep your device and its operating system current.

16. International data transfers

SnapCoach is available worldwide, and the information we collect may be processed in countries other than the one in which you live, including countries whose data protection laws may differ from those of your home country. Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on recognized legal safeguards, such as standard contractual clauses, to protect that information.

17. Your privacy rights

Wherever you are located, you have meaningful control over your information. Subject to certain exceptions, you generally have the right to access the personal information we hold about you, correct inaccurate information, request that we delete your information, object to or restrict certain processing, and receive a copy of your information in a portable format. You can exercise most of these rights directly from within the app, under Account and Security, or by contacting us using the details in the How to contact us section below. We will respond to verified requests within the time required by applicable law.

18. Additional rights for users in the European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on the legal bases of performing our contract with you, our legitimate interests in operating and securing SnapCoach, your consent where we ask for it, and compliance with our legal obligations. In addition to the rights described above, you have the right to withdraw consent at any time where processing is based on consent, and the right to lodge a complaint with your local data protection supervisory authority.

19. Additional rights for California residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to know what personal information we have collected about you, to request that we delete it, to correct inaccurate information, and to opt out of any sale or sharing of your personal information. We do not sell or share personal information for cross context behavioral advertising as those terms are defined under California law. We will not discriminate against you for exercising any of these rights.

20. Additional rights for users in Nigeria

As a company registered in Nigeria, we comply with the Nigeria Data Protection Act 2023 for all users, wherever located, to the extent it applies. If you are located in Nigeria, you have the rights described in the Your privacy rights section above, and you may also lodge a complaint with the Nigeria Data Protection Commission if you believe we have not handled your information appropriately.

21. Children's privacy

SnapCoach is not directed to children, and you must be at least 13 years old, or the minimum age required in your country to consent to use of an online service without parental permission, whichever is higher, to create an account. We do not knowingly collect personal information from a child below that age. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

22. Marketing communications and notifications

If you opt in to product updates or promotional notifications, you can withdraw that consent at any time from Notifications in Settings, or by following the unsubscribe link included in any marketing email. Account related and transactional messages, such as email verification or purchase confirmations, are not optional and will continue for as long as you have an account, since they are necessary to provide the service.

23. Do not track

Some web browsers support a Do Not Track setting. Because there is currently no accepted industry standard for how to respond to these signals, our website does not respond to them differently from any other visit.

24. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make a material change, we will update the date above and, where appropriate, provide additional notice within the app. Your continued use of SnapCoach after a change takes effect means you accept the updated policy.

25. How to contact us

If you have any questions about this Privacy Policy or how we handle your information, or if you would like to exercise any of the rights described above, please contact us at support@snapcoachai.com, or through Contact Support in Help and Support inside the app. SnapCoach is operated by Lu'dera Company Limited of Abuja, Federal Capital Territory, Nigeria.